Conversion Failed Error

A conversion usually fails for one of a few reasons: the file is corrupted, password-protected, in an unsupported variant, or larger than the 100 MB limit. Check the file, then try again. Most failures clear after a re-upload, removing a password, or converting to a different format.

Common causes

1. Corrupted file: open it locally to confirm it is not damaged
2. Unsupported variant: some rare format variants are not supported
3. Password-protected file: remove the password before converting
4. Over the size limit: each file must be 100 MB or smaller

How to fix it

• Re-upload the file: a fresh upload often clears a temporary glitch
• Try another format: convert to an intermediate format first
• Check the file: open it in its native application
• Contact support: if it keeps failing, our team can help

Still stuck

Send our support team the details shown in the error message so we can look into it quickly.